FrameTheDream Refund Policy
Effective Date: March 20 2025

At FrameTheDream, we strive to provide high-quality video streaming services through our Software-as-a-Service (SaaS) platform. Due to the nature of digital content, all sales are considered final, and refunds are generally not available. However, we do offer limited exceptions in specific circumstances outlined below.

Refund Exceptions

We may consider a refund or alternative resolution under the following condition:

• If a user has purchased access to a video and the video is removed from our platform before it has been downloaded, the user may request either:

  • A copy of the video (if feasible and legally permissible), or

  • A refund, at our sole discretion.

Requesting a Refund

To request a refund under the above exception, users must:

1. Submit a written request to our support team at admin@framethedream.com.au within 8 days of the video being removed.

2. Provide proof of purchase, along with relevant details about the affected video.

Non-Refundable Situations

Refunds will not be provided in the following cases:

• If the user has already downloaded the purchased video.

• If the removal of content is due to external factors such as licensing restrictions or third-party takedown requests.

• Dissatisfaction with content that remains available on the platform.

• Accidental purchases or failure to use the service.

Modifications to This Policy

FrameTheDream reserves the right to modify or update this Refund Policy at any time. Any changes will be effective upon posting on our website.

For further assistance, please contact our support team at support@framethedream.com.au.

Thank you for choosing FrameTheDream!